Consumer electronics trending strong on Home & Kitchen essentials, while fitness/outdoor gadgets see a resurgence:

 Consumer electronics trending strong on Home & Kitchen essentials, while fitness/outdoor gadgets see a resurgence:

PAYBACK-Unomer Shopper Study

The pandemic restricted us to our homes, and led the demand for Work or School-from-home gadgets like Laptop/Mobile, and appliances for Home & Kitchen

Latest trends reflect that after a sudden rise, the demand for Mobiles, Laptops, Earphone & other accessories, seems to be ebbing; however, the demand for Home cleaning & Kitchen appliances is still on the rise

With the unlock and greater mobility, the demand for outdoor and fitness products is showing a resurgence led by Smartwatches, Cameras, Tablets and more

Mumbai, December 22, 2020: A recent study conducted on shopping loyalists across mobile/electronics and appliances, shows post-unlock leading to festive and end-of-year shopping, categories such as fitness gadgets/products, cleanliness and smart kitchen appliances have made a comeback. Also, despite online shopping gaining popularity, shopping for large appliances is still being preferred at offline channels. This was revealed in a consumer shopping study conducted jointly by India’s largest multi-brand loyalty program, PAYBACK and its digital research partner, Unomer. The study examined the sentiments and outlook of around 3,000 respondents regarding preferences in shopping from the time of first unlock to festive/year-end season. The respondents chosen were frequent shoppers for mobile, electronics and appliances in the past 2 years, in the age group of 25 to 50 years across 12 cities including all Metros and Tier 1 cities, with varying income thresholds.


In the Mobile & Electronics category, when asked what they had bought-since-unlock and what they planned-to-buy-soon, consumer interest on Mobiles saw a decline of 21% (38% bought vs 30% planned-to-buy), Headphones/Earphones a decline of 43% (37% bought vs 21% planned-to-buy) and Laptop/Computers a decline of 6% (30% bought vs 20% planned-to-buy). On the other hand, Smartwatch & fitness gadgets registered a growth of 38% (16% bought vs 22% planned-to-buy). Similarly, Cameras & Tablets saw an improvement in interest by 33% and 28% respectively, although on a smaller base. In terms of the channel of purchase, 76% shoppers indicated that they preferred online channels.


Responses gathered in the Small appliances category for Home & Kitchen indicate that consumers continue to go for Hygiene and Comfort products for convenience and ease of doing chores at home. Kitchen Appliances (Mixer/grinder, Food processor, Air fryer, Water Purifier) see continued interest with a marginal growth of 3% (36% bought vs 37% planned-to-buy), while Cleaning Appliances (Vacuum Cleaners, Robotic Cleaners) are seeing a whopping 55% growth (11% bought vs 17% planned-to-buy). Other categories were largely flat or saw a decline, particularly, Sanitizer machines 35% decline (14% bought vs 9% planned-to-buy). Furthermore, for small appliances, the mode of shopping is equally split between offline & online platforms.


Large Appliances & Television sets are seeing a tremendous interest, with almost every category showing a positive bias. Some of the under-penetrated categories like Dishwasher, show a rise of 60% (5% bought vs 8% planned-to-buy), Microwave, a rise of 50% (8% bought vs 12% planned-to-buy), followed by Television (27%), Air Conditioners (22%), Refrigerators (10%), Washing Machines (8%) and so on.


In terms of the channel of purchase, shoppers for large appliances prefer offline over online, although online is not far behind. 


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